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How Can We Help?

Guides for getting started, answers to common questions, and a real person when you need one.

Help Center

Getting Started

  • How it works

    Four steps, from installing the connector to opening your reports on the web.

    Read the overview

  • Plans and users

    How licences, simultaneous users and Read Only / Read & Write access work.

    See pricing

  • Cannot sign in?

    Use Forgot password on the sign-in page and we will email you a reset link.

    Go to sign in

Installation Guide

Install the Connector

The connector is a small Windows program on the PC where TallyPrime runs. It takes a few minutes.

  1. Check what you need

    TallyPrime on a Windows PC, with an internet connection, and your SwastikOne login.

  2. Download and install

    Sign in to SwastikOne and open Setup to download the connector, or ask us for the link. It installs without an administrator password.

  3. Enter your connector key

    Copy the key shown in Setup into the connector, then choose which Tally company to sync.

  4. Keep TallyPrime running

    New data syncs while TallyPrime is open. Sign in from any browser to see your reports.

Prefer us to do it? We can install it with you over a remote session — see Remote Support.

FAQs

Frequently Asked Questions

Using SwastikOne

What do I need to use SwastikOne?
TallyPrime on a Windows PC with an internet connection, and the connector installed on that PC. You then sign in from any browser — phone, tablet or laptop.
Does TallyPrime need to stay open?
For new data to arrive, yes: the connector reads from TallyPrime while it is running. When it is closed you can still see everything up to the last sync.
Where do I find my connector key?
Sign in, open Setup, and copy the key shown there into the connector.
I forgot my password.
Choose Forgot password on the sign-in page. We will email you a link to choose a new one. It works once and expires after an hour.
Is my data kept private?
Everything travels over HTTPS, and each business sees only its own data. Every person signs in with their own login, and you choose what each person is allowed to do.
Does it change anything in my Tally?
No. With Read Only access nothing is ever written to TallyPrime. With Read & Write access, only the vouchers you create from the web are posted into Tally, through the connector.

Pricing & plans

How do I pay?
Choose Get Started on a plan and tell us a little about your business. We will send you an invoice with the payment options, and set up your account as soon as it is paid.
Is GST included in the price?
No. The prices shown are before GST; 18% GST is added at checkout. GST-registered businesses can enter their GSTIN to get a GST invoice.
Can I change plans later?
Yes. If your team grows and more people need to be signed in at the same time, or you want to move from Read Only to Read & Write, contact us and we will move you across.
Does each TallyPrime serial number need a licence?
Yes. One licence covers one TallyPrime serial number, and every Tally company on that serial. If your business uses more than one serial, each needs its own licence — ask us about a custom plan.
How many users can I create?
As many as you like, at no extra charge. Your plan decides how many of them can be signed in at the same time. When one person signs out, the next can sign in.
What is the difference between Read Only and Read & Write?
Read Only lets people see the reports and data from your TallyPrime; nothing can be changed from the web. Read & Write also lets them create vouchers that post straight into TallyPrime through the connector.

  • Video Tutorials

    Short walkthrough videos are on their way. Until then, we are happy to show you around live, on a call.

    Book a live walkthrough

  • Raise a Ticket

    Tell us what happened, on which screen, and any error message you saw. We reply by email — or write to support@swastikone.com.

    Raise a ticket

  • Remote Support

    With your permission, our team can connect to your PC during a call to install the connector or sort out a problem with you. Call us on +91 80 4123 4567 (Mon – Sat, 9:30 AM – 6:30 PM).

    Request remote support

Still Have a Question?

Talk to someone who knows Tally. Book a free demo or send us a message.

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